At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs, but few options.

Neurocrine Biosciences is a neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs, but few options. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, endocrine and psychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, Parkinson's disease, endometriosis* and uterine fibroids*, as well as clinical programs in multiple therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders, because you deserve brave science. *in collaboration with AbbVie

About the Role:

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• Leads patient support and reimbursement services for all brands under the CAH therapeutic area. This includes supervising SP, call center, copay program, HUB through SP and free goods program vendors

• In conjunction with cross-functional partners and external vendors, helps build best in class high-touch support programs for CAH patients, caregivers, and HCPs

• Develops recommendations for program improvements and executes plans for patient support services. Achieves brand specific patient access objectives and Key Performance Indicators (KPIs) throughout the product lifecycle and ensures that operations are in place to provide optimal reimbursement support

• Responsibilities include but are not limited to Patient Reimbursement HUB through SP, Financial Support Programs, Free Goods Programs, Case Management Support and related patient support programs (i.e., adherence and compliance)

• Functions as a subject matter expert on patient reimbursement support services and collaborates cross functionally within the commercial organization to design and implement programs that support the Company's patient access objectives for CAH

• Works closely with several cross-functional stakeholders including Market Access, Commercial Operations, Marketing, Patient Advocacy, Sales, Legal, Medical and Market Analytics along with relevant external customers and stakeholders

• Leads the ongoing management, assessment, and improvement of all patient services programs

• Oversees CAH Support Programs day-to-day operations and all associated vendors with a focus on operational excellence in the support of patient and brand objectives, while meeting the Company's compliance and business requirements

• Manages external vendor performance against contractual arrangements and to budget

• Maintains program SOPs, workflows, scripting, training and reports

• In coordination with marketing, develops and maintains reimbursement and patient support tools for use by the program vendors and relevant field teams

• Oversees Patient Services inputs of data for support services. Works with internal Commercial Operations, Legal, Regulatory, and Medical teams for review and approval of all related tools and materials

• Negotiates and executes contracts / SOWs and budgets for desired services. Manages POs and vendor invoicing

• Develops performance dashboards and interprets longitudinal data for purposes of assessing market access trends, program utilization, and performance against defined KPIs

• Provides strategic insights for Marketing to develop compliant content for the Company's reimbursement support website for all patient services programs. Drives material through Promotional Review Committee (PRC) process as required

• Responsible for staying abreast of Compliance and OIG guidance, policies and requirements regarding free goods and other patient-provider support programs, and proactively communicates any changes that have impact on existing or future programs to senior management

• Works to ensure a diverse and inclusive environment free from all forms of discrimination and harassment

• Other duties as assigned

• BS/BA degree in a related field and 12+ years of experience within the biotech/ pharmaceutical industry, where Specialty drug and rare disease experience is required. Requires 5 years of proven experience working with/in Patient Access, call centers/HUB/SP operations and Patient Assistance Programs. Prior HUB/SP and/or Patient Support Service experience is required OR

• Master's degree preferred and 10+ years of related experience as shown above

• Experience in endocrinology therapeutic area is preferred. Sales or field reimbursement experience within the biopharmaceutical industry is preferred

• In-depth knowledge of pharmaceutical manufacturer compliance requirements, patient confidentiality (HIPAA regulations), product reimbursement and product access

• Knowledge and experience in commercial, Medicaid, Medicare Part D and other government policies, reimbursement process, health policy, payment, coding, Specialty Pharmacy

• Track record of successfully managing and leading vendor relationships from both a strategic and operational perspective and achieving results

• Anticipates business and industry issues; recommends relevant process / technical / service improvements

• Demonstrates broad expertise or unique knowledge

• Considered an expert within the company and may have external presence in area of expertise

• Applies in-depth expertise in discipline and broad knowledge of other closely related areas to improve efficiency of team

• Ability to work as part of and lead multiple teams

• Good leadership, mentoring skills and abilities typically leads lower levels and/or indirect teams

• Excellent computer skills

• Excellent communications, problem-solving, analytical thinking skills

• Sees broader picture and longer-term impact on division/company

• Ability to meet multiple deadlines across a variety of projects/programs, with a high degree of accuracy and efficiency

• Excellent project management, strong project leadership skills

• Excellent analytical (qualitative and quantitative), strategic thinking, creativity and problem-solving skills

• Ability to influence senior management with accountability in a fast-paced environment

• Self-directed, hands-on approach, comfortable with broad and varied job responsibilities

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Neurocrine Biosciences is an EEO/AA/Disability/Vets employer.

We are committed to building a diverse, equitable, and inclusive workplace, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't line up to exactly what we have outlined in the job description.

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