At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs, but few options.

Neurocrine Biosciences is a neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs, but few options. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, endocrine and psychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, Parkinson's disease, endometriosis* and uterine fibroids*, as well as clinical programs in multiple therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders, because you deserve brave science. *in collaboration with AbbVie

About the Role:

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• Manage the Neurocrine AV environment. This includes day to day operations, proactive maintenance, troubleshooting, repair, and escalations to 3rd party vendors as needed

• Works on assignments that may be complex in nature where technical know-how and initiative are required to resolve problems

• Provide support for conference room setup, audio/video conferencing, and other audio/visual and associated IT related tasks as necessary

• Can provide alternate solutions when technical issues

• Perform scheduled maintenance of all audio-visual equipment including software and firmware updates including built in personal computer devices

• Focus on remote setup, support, and maintenance

• Maintain inventory of software versions, hardware models, and other necessary equipment

• Interact and strategize with external vendors to obtain warranty repairs and technical support

• Coordinate and assist in setting up equipment for special events as needed

• Expert knowledge on how to use and troubleshoot Zoom\Teams meetings

• Connect to WiFi and share screens on various hardware devices (PC, Mac, iPad, iPhone, Android)

• Train internal and external users how to start meetings, change options, and proactively setup new meetings

• Setup speakers, music, mics, etc. for special events

• Respond in a timely manner to service issues and requests

• Provide AV technical support across the company (in person or over the phone)

• Focus on remote support solutions that allow for high efficiency

• Notate all work in service-now ticketing system

• Provide break-fix support for all AV hardware

• Test new technology

• Other duties as required

• Associates Degree and 6+ years of related experience as an AV Technician or other technical role where AV is a part of the job

• Zoom Room configuration and support

• Crestron hardware knowledge and ability to build and repair equipment

• Understanding of Microsoft Windows 10 operating system

• Ability to lift and carry heavy equipment

• Ability to analyze technical data and troubleshoot routine to complex / diverse issues, and communicate with others to resolve quickly.

• A working knowledge computer hardware, software and networking technologies, including, but not limited to, microphones, speakers, conference phones, video conferencing codecs/cameras, displays (projectors, TV's, monitors, tablets), recording/streaming equipment, audio amplifiers and mixing boards

• Uses established skills to perform a range of daily operations

• Applies understanding of company policies and procedures to complete assigned tasks

• Understands how own area contributes to the achievement of objectives

• Demonstrated advanced problem-solving skills

• Excellent oral and written communication skills

• Leads the Neurocrine AV function

• Ability to work well individually as well as with a team

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Neurocrine Biosciences is an EEO/AA/Disability/Vets employer.

We are committed to building a diverse, equitable, and inclusive workplace, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't line up to exactly what we have outlined in the job description.

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